Niaga Spotlight: Digital Inclusion and Accessibility

Malaysia’s government services are increasingly moving onto our phones — from MyJPJ and digital road tax to banking, payments and digital identity systems. But, what happens when the phone itself becomes the barrier?

A growing number of Malaysians may technically own smartphones, yet still struggle with outdated devices, weak batteries, limited storage, or apps that no longer run properly. In a digital-first economy, this is a severe accessibility issue.

On NIAGA SPOTLIGHT, Tehmina Kaoosji speaks to George Hashim, Chief Strategy Officer of CompAsia, on the hardware divide shaping Malaysia’s digital future, why physical retail still matters for underserved communities, and why addressing digitalisation risks ensure no Rakyat are left behind.